Dashboard

System Health

Checking… —
API Response —
Target < 200ms
Database —
Target < 10ms
Memory (Heap) —
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Uptime
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WOs Today
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Active Agents
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Awaiting Confirm
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Open Batches
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Open Disputes
refreshing in 60s

SA Field Coverage

None 1–2 3–5 6–10 11+
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Recent Work Orders

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Bank Account Register

Browse Accounts

Banks

Contact Directory

Every active agent — type, region / area covered, and the books (bank mandates) they work
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News Flash

Company noticeboard — training, policies, birthdays, events, regulatory. Admin & Procurement post.
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Reporting Line

Company structure and escalation path. Admin & Procurement edit.
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Companies

Onboarding Pipeline

Track every contractor through the 6-stage onboarding process

Procurement Activation Reports

Automated summaries of contractors with outstanding activation actions, sent to Procurement on schedule

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In Pipeline
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Ready to Activate
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Action Required

Report Schedule

Gap Summary

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Contractors Requiring Action

CDC Renewal Report

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Skip Trace Agents

Rate cards define the billing amount per agent (or agent type) × bank × billing type. Agent-specific rates override agent-type rates.

Rate Card Definitions

Colour-coded by role — consistent across agents, contracts & invoicing

Rate Cards

Work Orders

Work Orders

Accounts Payable

Combines cost-centre model agents (ANPR/FTV/etc. with a recurring monthly cost-centre overhead) and salaried staff (full CTC: basic + allowances + employer pension/medical/UIF/SDL). Commission/revenue payouts are performance-linked and excluded from CTC.

Cost to Company

By Agent Type — Cost Centre Model

Cost Centre Agents

Salaried Staff

Contribution Report

By Agent Type

6-Month Trend

Per Agent

Finance-managed rate card. Each Book/Product has a fixed base rate. Subtotal formula: Rate × Qty × % Split

Book / Product Rate Card

Weekly REPO Target Scorecard — Set Targets

Sets the unit target each bank/category needs to hit for the selected week. A week with no target here carries forward the most recent earlier week's target automatically — the EXCO Weekly Scorecard reads these live.

% Split Rate Reference

Company Identity

No Logo

PNG / JPG · max 2 MB

CDC Certificate — Company

Click or drag & drop
PDF, PNG, JPG · max 5 MB

Welcome Pack

Basic HTML is supported (e.g. <p>, <strong>, <ul>). Authored once, reused for every new agent's welcome email.

Notification Settings

Turn off any automated notification type below if it's become noisy. Everything defaults to on.

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Equipment Register

System Users

Agent Contracts

① Receive & Review
Work order executed → invoice line created. Review details and bank amount.
② Bank Confirmation
Click ✓ OK to Pay once bank approves — or Query Agent if info is wrong.
③ Set Splits
On CONFIRMED lines, set retention % and tracer/EDC commission splits.
④ Batch & Pay
Group confirmed lines into a Payment Batch for Sage export.

Accounts Receivable Gross commission = Cost of Sale

Outcome Management

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Dispute Queue

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ANPR Camera Cost Configuration

Per-agent monthly rental and per-hit deduction — deducted from net commission on INVOICE_CREATED

IRP3 Tax Certificates — Independent Contractors

Generate an IRP3(b) tax certificate for any contractor for a given South African tax year (March–February). The certificate opens in a new tab and can be printed to PDF.

Select an agent and tax year, then click Generate to open the certificate in a new tab.

Broadcast to Users

Send an announcement to portal users as an in-app notification and/or a branded email.

Audit Log

Billing Outcome Categories

EDC Field Agent Directory

EDC agents are vetted and onboarded exclusively by Procurement. Agents only appear in the active directory once Approved and Onboarded.

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Contractor Reimbursements

Reimbursement Claims

Portal contractor expenses submitted for company reimbursement

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Revenue & Operational Targets

Set monthly, quarterly, or annual targets. EXCO dashboard shows actual vs target with RAG status (Green ≥95%, Amber 80–95%, Red <80%).

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Bank Revenue — Monthly Bank Invoice (excl. VAT)

Capture the total Bank Invoice value per bank for each month (backdate any past month, or update the current month as it progresses). This figure is authoritative for EXCO Gross Revenue, % to target, Bank Performance and the P&L per book.

Payroll — Salaried Employees

Salaried Employee Profiles

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