Select Bank
Choose the bank that issued this instruction or mandate.
Search Account Number
Enter the account or matter number from your instruction. Vehicle and debtor details auto-fill if found in the system.
Select Outcome Type
Choose the type of work you are claiming. Only outcomes available for the selected bank are shown.
Your Commission Preview
Bank rate less HQ keep = your net commission. Deductions, penalties and recoverable expenses are applied by Finance on the invoice line before final payment.
Confirm Details & Submit
Verify debtor and vehicle information then submit your claim.
Work Orders Submitted
Expenses
Deductions
My Expenses
Submit and track your expense claims. Finance reviews and approves before payment.
📷 Your Photo
This photo appears on your digital ID card. Use your webcam or upload an image.
🪪 Official ID Card
Show this to debtors as proof that you are fully vetted and authorised. Scan the QR code to verify.
Card updates automatically when you save a new photo
Help & Training — Your Work Portal
You can capture work outcomes only after your account is fully onboarded. Once approved: submit work → Finance reviews → Bank confirms → Payment batch → Paid to your account. Usually takes 5-7 business days from submission to payment.
🔄 Your Work Journey
Finance reviews → Bank approves → Added to batch → Paid weekly
⚠️ Onboarding Checklist — Required Before Work Capture
All 4 items must be complete:
| ✓ | Active Status — Your Procurement officer activated you |
| ✓ | Contract Signed — You signed the contractor agreement |
| ✓ | FICA Approved — Compliance docs (ID, bank, FICA pack) verified |
| ✓ | CDC Valid — Council of Debt Collectors licence uploaded & not expired |
❌ Can't submit work? Contact your Procurement officer to complete missing steps.
📋 Quick Reference — Common Tasks
| Submit a work outcome | Capture Outcome → select bank → enter account #, action type → add location → upload photo → Submit |
| Check my commission | My Commissions tab → see work status, gross amount, and expected payment date for each item |
| View my monthly statement | My Activity tab → income vs expenses per month, deductions, and cost centre items |
| Upload compliance documents | My Documents → upload ID, proof of residence, bank proof, FICA pack, and CDC Certificate (with expiry date) |
| View my ID card | My ID Card tab → official field ID with your photo and QR code. Show to debtors to verify you are authorised. Scan QR to validate online. |
| Add a photo to my ID card | My ID Card tab → Use Webcam or Upload Photo → Save Photo → card updates automatically |
🏷️ Work Status — What Each One Means
❓ Common Questions
Q: Why can't I submit work?
A: The "Action Required" alert at the top explains the reason — usually a missing step in your onboarding. Contact your Procurement officer to complete missing steps.
Q: I have FICA approved and a signed contract — why am I still blocked?
A: You should be unblocked. If not, contact your Procurement officer and ask them to confirm your account is Active in the admin dashboard.
Q: When do I get paid?
A: After bank CONFIRMED status your item is queued for the next batch. Batches typically export to the bank weekly. Allow 5-7 business days total from submission to payment.
Q: What are cost centre deductions on my statement?
A: These are your agreed monthly operating costs (fuel allowance, CDC fee, equipment rental, etc.) set by your company. They reduce your net payout and are shown per line item on your payslip.
Q: What if Finance queries my work?
A: You will see a QUERIED status. Check the Finance comment in My Commissions, correct the details, and resubmit. Queried items do not count toward your commission until resolved.
Q: My ID card QR code — what does it do?
A: Debtors can scan the QR code to verify you are a legitimate, vetted contractor. They will be directed to the VendorIQ verification page. The CDC number on the card is the additional validation code.
🎓 Training & Support
Need help? Contact your Procurement officer or support team.
📷 Profile Avatar
This photo appears in the app header and on your digital ID card.
🎂 Birthday
Used for workforce records and compliance. Stored securely — not shared externally.
🔒 Change Password
Choose a strong password of at least 8 characters.
My Captured Outcomes — Map View
All your submitted work orders pinned by capture location